Customer Service
Do you have questions about your subscription or membership? We are happy to help! Whether it is changing your membership, payment questions or access to exclusive content, our team is here for you.
Get In Touch
View FAQ
How can I take out a subscription or membership?
You can easily take out a subscription via our website on the subscription or membership page.
How can I change my subscription?
You can upgrade, downgrade, or adjust your subscription through your account settings or by contacting us.
How can I cancel my membership?
You can cancel via your account or by sending a message to our customer service.
Is there a cancellation period for my subscription?
This depends on the type of subscription. The cancellation conditions are stated when you take out your membership.
Is there a minimum age for participation?
The minimum age is 18 years, unless otherwise stated.
Can I pause my subscription?
In some cases this is possible. Please contact us to discuss the options.
What happens if my payment fails?
You will receive a notification and we will try to re-process the payment. Please ensure your payment details are up to date.
What payment methods do you accept?
We accept various payment methods such as iDEAL, credit card, crypto and PayPal.
Will I receive a confirmation after purchasing a subscription?
Yes, you will receive a confirmation email with all the details about your subscription.
Can I give a subscription as a gift to someone else?
Yes, we offer gift cards or memberships that you can give as a gift.
How do I get access to exclusive content after purchasing my subscription?
Once your payment is processed, you will receive instant access to the exclusive content through your account.
What should I do if I can't access my membership benefits?
Please check that your subscription is active and contact our customer service if there is a problem.
Is my data kept secure?
Yes, we have strict security measures in place to protect your data.
How can I contact customer service?
You can reach us by email, telephone or the contact form on our website.
Feel free to drop us a line; we'd love to hear from you! All messages are forwarded to our team, so feel free to share your thoughts. Thanks!
Phone number
+31 6 23422252
Address:
Kranenburgweg 180f, 2583ER, The Hague
E-mail:
Info@mhc-shop.com
NAME
E-MAIL
MESSAGE
