MHC SHOP Return Policy

At MHC SHOP we offer high-quality courses and coaching services specifically focused on personal development. Because our products are digital or service-oriented, different rules apply for cancellations and returns. However, we want to remain transparent and customer-oriented, which is why we have created the following policy.

1. No standard right of withdrawal

Our courses and coaching services fall under the exceptions to the statutory right of withdrawal because:

  • Courses consist of digital teaching materials that are made immediately accessible after purchase.
  • Coaching programs are customized services that are specifically designed for you and can start immediately.

2. Cancellation Policy

  • Courses : Once you have accessed the course material (such as through an online platform or download), the purchase cannot be cancelled or refunded.
  • personal health trainings : Cancellation is possible up to 24 hours in advance. Changes in date can be communicated up to 12 hours in advance. Refunds are not possible.

3. Customer Satisfaction Guarantee

Although returns are not possible, we do our best to ensure you are happy with your purchase:

  • Do you have technical problems with the course material? Contact us and we will find a solution together.
  • Are you not satisfied with a coaching trajectory? Discuss this with your coach as soon as possible, so that we can see together how we can improve your experience.

4. Exceptional circumstances

In very exceptional situations (e.g. illness or unforeseen circumstances) you can contact our customer service. We will look at your situation individually and look for a suitable solution, such as pausing a route or a voucher.

5. Contact

For questions or requests you can reach us via:

We appreciate the trust you place in MHC and strive to provide you with an excellent experience!