After subscribing you will get access via your account. Log in with your details and click on the community section.
What should I do if I have lost my access to the community?
Please check if your subscription is active and try logging in again. If the problem persists, please contact us.
Can I access the community without a subscription?
No, access to the community is only available to members with an active subscription.
Is there a cancellation period for my subscription?
This depends on the type of subscription. The cancellation conditions are stated when you take out your membership.
Why can't I log in to the community?
This can be due to several reasons, such as an incorrect password or an expired subscription. Please check your details and try again.
How can I reset my community password?
Click on 'Forgot Password' on the login page to set a new password.
Can I change my username in the community?
This is usually not possible, but you can contact our customer service for assistance.
How can I update my account information?
Log into your account and go to your profile settings to update your information.
Will I receive a confirmation after purchasing a subscription?
Yes, you will receive a confirmation email with all the details about your subscription.
What should I do if I can't access certain parts of the community?
Please check that you are a member of the correct subscription and that you have access to the specific section. Otherwise, please contact us for assistance.
How do I get access to exclusive content after purchasing my subscription?
Once your payment is processed, you will receive instant access to the exclusive content through your account.
What should I do if I can't access my membership benefits?
Please check that your subscription is active and contact our customer service if there is a problem.
Is there a mobile app to access the community?
Currently there is no dedicated mobile app, but the community is fully accessible via a mobile browser. If you would like this, please drop us a line.
Can I send messages to other community members?
Yes, the community often offers the ability to send messages to other members via private messages or discussion groups.
Contact Information
Feel free to drop us a line; we'd love to hear from you! All messages are forwarded to our team, so feel free to share your thoughts. Thanks!
Phone number
+31 6 23422252
Address:
Kranenburgweg 180f, 2583ER, The Hague
E-mail:
Info@mhc-shop.com
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